Ratings of 1 indicate that a clinic was poorly operated.
Ratings of 10 indicate that a clinic operated very well.
Scheduling
10
10
Scheduling
Ratings of 1 mean it was difficult to schedule appointments with this clinic.
Ratings of 10 mean it was easy to schedule appointments.
Billing Department
9.2
9.2
Billing Department
Ratings of 1 indicate an unsatisfactory billing department.
Ratings of 10 indicate an excellent billing department.
Nursing Team
10
10
Nursing Team
Ratings of 1 indicate an unsatisfactory nursing team.
Ratings of 10 indicate an excellent nursing team.
Attention to Detail
9
9
Attention to Detail
Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.
For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.
CDC Success Rates
This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics. This data represents the outcomes of IVF cycles when using a person's own eggs.
For more information please see our FAQs.
Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.
[Dr. Alice Park] made us feel seen and heard. She took the time to truly understand our story, explain every step of the process in detail, and answer all of our questions with patience and compassion...ability to blend expertise with genuine empathy gave us the strength to keep going.
The only weakness [about Incinta Fertility Center] I would say is their hours - It would be nice if they had earlier or later hours for people who have to come before/after work. Other than that, we loved everything about the clinic...Diane, our clinical coordinator, went above and beyond to support us every step of the way
How was your experience with Alice Park at Incinta Fertility Center?
Dr. Park has been an incredible source of hope and care during our fertility journey.
What truly sets Dr. Park apart is how she treats her patients as whole people, not just as cases or charts. From the very beginning, she made us feel seen and heard. She took the time to truly understand our story, explain every step of the process in detail, and answer all of our questions with patience and compassion.
In a journey that can often feel clinical and overwhelming, Dr. Park made it personal. She recognized the emotional weight of what we were going through and always made us feel like we mattered—not just as patients, but as individuals with hopes and dreams. Her ability to blend expertise with genuine empathy gave us the strength to keep going.
Thanks to Dr. Park, we now have the hope and joy we once thought might not be possible. She is not just an exceptional doctor but also a deeply compassionate human being. We feel so grateful to have had her by our side during this life-changing journey.
What's one piece of advice would you give a prospective patient of Alice Park at Incinta Fertility Center?
Don't hesitate, go for it!
During treatment, were you treated like a number or a human with Alice Park at Incinta Fertility Center?
What truly sets Dr. Park apart is how she treats her patients as whole people, not just as cases or charts. From the very beginning, she made us feel seen and heard. She took the time to truly understand our story, explain every step of the process in detail, and answer all of our questions with patience and compassion.
In a journey that can often feel clinical and overwhelming, Dr. Park made it personal. She recognized the emotional weight of what we were going through and always made us feel like we mattered—not just as patients, but as individuals with hopes and dreams. Her ability to blend expertise with genuine empathy gave us the strength to keep going.
Describe the protocols Alice Park used in your cycles at Incinta Fertility Center and their degree of success.
I don't remember the specifics
Describe your experience with your nurse at Incinta Fertility Center. (Assigned nurse: Diane Blackwood)
Diane, our clinical coordinator, went above and beyond to support us every step of the way. She treated us like family, advocating for us and ensuring we felt cared for during every milestone.
Describe your experience with Incinta Fertility Center.
The only weakness I would say is their hours - It would be nice if they had earlier or later hours for people who have to come before/after work. Other than that, we loved everything about the clinic.
Describe the costs associated with your care under Alice Park at Incinta Fertility Center.
Dr. Park was amazing through everything. She is very knowledgeable and answered all my questions I had. The day of my embryo transfer she made sure I was very comfortable and if I had any questions for her. I never felt like she rushed through my appointments and made sure I understood everything. She has a very positive energy that I loved...
Walking into the [Incinta Fertility Center] clinic my husband and I felt everyone’s positive and good vibes.Everyone was very helpful and welcoming. We never left feeling lost or not knowing what was going on. The clinics strength is definitely in the people that work here we can not thank them enough...[nurse] Alex is awesome. She walked me through everything. If I had any questions or concerns, I would email her, and she would answer on the same day. She goes above and beyond and she would even call me on Saturdays if I had to do anything different with my meds. She also made me feel very comfortable.
How was your experience with Alice Park at Incinta Fertility Center?
Dr. Park was amazing through everything. She is very knowledgeable and answered all my questions I had. The day of my embryo transfer she made sure I was very comfortable and if I had any questions for her. I never felt like she rushed through my appointments and made sure I understood everything. She has a very positive energy that I loved.
What's one piece of advice would you give a prospective patient of Alice Park at Incinta Fertility Center?
Be patient and trust a process.
During treatment, were you treated like a number or a human with Alice Park at Incinta Fertility Center?
Walking into the clinic they always made me feel welcome.
Describe your experience with your nurse at Incinta Fertility Center. (Assigned nurse: Alex Corona )
Alex is awesome. She walked me through everything. If I had any questions or concerns, I would email her, and she would answer on the same day. She goes above and beyond and she would even call me on Saturdays if I had to do anything different with my meds. She also made me feel very comfortable.
Describe your experience with Incinta Fertility Center.
Walking into the clinic my husband and I felt everyone’s positive and good vibes.Everyone was very helpful and welcoming. We never left feeling lost or not knowing what was going on. The clinics strength is definitely in the people that work here we can not thank them enough.
Alice Park has extensive knowledge in her field and address our questions by citing actual research and trials...I would come in with a list of questions and varying emotions and all my concerns were always addressed in detail...makes you feel welcomed and excited for the process rather than stressed
[Incinta Fertility Center] is in a great location in South Bay...ladies at the front desk are welcoming and so are the nurses. Very clean facility, organized and short wait time for appointments...coordinator was communicative about all results and addressed emails and phone calls in a timely manner...entire process cost an estimated $25,000
How was your experience with Alice Park at Incinta Fertility Center?
Alice Park has extensive knowledge in her field and address our questions by citing actual research and trials and not based on personal opinion or conclusions from mainstream media. Additionally, she makes you feel welcomed and excited for the process rather than stressed.
What's one piece of advice would you give a prospective patient of Alice Park at Incinta Fertility Center?
Stay in contact with your doctor and coordinator throughout the process and trust the professionals (they have seen everything!).
During treatment, were you treated like a number or a human with Alice Park at Incinta Fertility Center?
Every appointment I would come in with a list of questions and varying emotions and all my concerns were always addressed in detail. I left every appointment feeling better about the next step and overall process.
Describe your experience with your nurse at Incinta Fertility Center.
The coordinator was communicative about all results and addressed emails and phone calls in a timely manner.
Describe your experience with Incinta Fertility Center.
The clinic is in a great location in South Bay with the best technology and minds. The ladies at the front desk are welcoming and so are the nurses. Very clean facility, organized and short wait time for appointments.
Describe the costs associated with your care under Alice Park at Incinta Fertility Center.
[Dr. James P. Lin] explained every details of IVF and the chance we have considering my age...love how thorough and very careful he is with every process and procedure...needed to cancel our first round of transfer due to my body didn't respond well to achieve the thickness of the uterine lining that we need for the the FET. He was very decisive in changing my meds
[At Incinta Fertility Center] Lily and Donna were amazing...made sure that I was taking care of and made us feel that we're in good hands...responds quickly to all my questions and would even answered my emails even after working hours...they do all the labs and procedures in this clinic amd you don't have to go to different places to get things done
How was your experience with James P. Lin (OB/GYN) at Incinta Fertility Center?
The moment we had our first consultation with Dr. Lin, we knew he is the one. My husband and I felt really comfortable and confident with him. He explained every details of IVF and the chance we have considering my age. He's very experienced and his expertise is top notch. I love how thorough and very careful he is with every process and procedure.
I would say that Dr. Lin is a perfectionist. He needed to cancel our first round of transfer due to my body didn't respond well to achieve the thickness of the uterine lining that we need for the the FET. He was very decisive in changing my meds. He's very careful and didn't want us to fail to mention that we only have one normal embryo. The second round of transfer was such a success. I am now 6 weeks pregnant.
What's one piece of advice would you give a prospective patient of James P. Lin (OB/GYN) at Incinta Fertility Center?
Trust the process. Dr. Lin is very experienced and his expertise is top notch. Anyway, no matter how good the doctor is, only God can create a life. You just have to trust and have faith!
During treatment, were you treated like a number or a human with James P. Lin (OB/GYN) at Incinta Fertility Center?
We have been trying to get pregnant for more than 10 years. We even had 5 IUI with two miscarriages and one D&C before we decided to proceed with IVF. And when we decided, we have interviewed 3 IVF clinics since 2018. And in 2021 when we moved to Torrance, my husband and I were searching for the best IVF clinic that is close to our home. We interviewed one and was not comfortable with it then we found Incinta Fertility Clinic and we were beyond blessed.
The moment we had our first consultation with Dr. Lin, we knew he is the one. My husband and I felt really comfortable and confident with him. He explained every details of IVF and the chance we have considering my age. He's very experienced and his expertise is top notch. I love how thorough and very careful he is with every process and procedure.
Another thing that I would like to highlight is my care team. Lily and Donna were amazing. There were times that Lily had to do my ultrasounds due to I was only available early morning most of the time. She's very gentle and really handled me with care.
And Donna who is my nurse coordinator is such an incredible person. She really made sure that I was taking care of and made us feel that we're in good hands. She has done things with extra miles. She responds quickly to all my questions and would even answered my emails even after working hours. She's very knowledgeable and she really cares for her patients.
To all the staff of Incinta, from the front office to Finance Dept, to Patient Relations to Medical Team, we are beyond grateful. This is not an easy journey for us but we are forever thankful for showing us all the support that we need and for showing the care that every patient deserves to have.
Describe your experience with your nurse at Incinta Fertility Center. (Assigned nurse: Lily Hao and Donna Damo)
Lily and Donna were amazing. There were times that Lily had to do my ultrasounds due to I was only available early morning most of the time. She's very gentle and really handled me with care.
And Donna who is my nurse coordinator is such an incredible person. She really made sure that I was taking care of and made us feel that we're in good hands. She has done things with extra miles. She responds quickly to all my questions and would even answered my emails even after working hours. She's very knowledgeable and she really cares for her patients with compassion
Describe your experience with Incinta Fertility Center.
The moment you enter the clinic, you feel the good vibes. It has a very welcoming aura.
The best thing about Incinta, they do all the labs and procedures in this clinic amd you don't have to go to different places to get things done.
The only set back is the cost of IVF. I hope one day IVF will be covered by all insurance companies.
[Dr. Alice Park] answered all our questions and she was very good at explaining her approach, FET protocol, and the reason for taking each medication...decided to do a long treatment of preparing my body three months before the FET...Dr. Park called me after every blood test to give me the results, performed the FET, and was there for the first ultrasound at 6 weeks after I found out I was pregnant
Incinta Fertility Center is located in a beautiful area in Torrance...main lobby looks very chic and new...rooms are clean and comfortable for the FET and ultrasounds...staff is very kind and they will answer any questions you might have...they did not provide much information about the process of transferring the embryos from one facility to Incinta...they rely heavily on emails, and answer them very quickly. Usually if you call, they are not available or someone might call you later
How was your experience with Alice Park at Incinta Fertility Center?
I made an appointment for a consultation with Dr. Park at Incinta Fertility Center back in March 2024 to understand her approach and to explain my previous medical history and fertility journey (I did the IVF and 4 FET at another local clinic). My husband and I talked to Dr. Park for about an hour. She answered all our questions and she was very good at explaining her approach, FET protocol, and the reason for taking each medication. Dr. Park gave my husband and I an excellent first impression. We decided to do a long treatment of preparing my body three months before the FET. Dr. Park called me after every blood test to give me the results, performed the FET, and was there for the first ultrasound at 6 weeks after I found out I was pregnant. She was visible very excited for us when we found that I was expecting twins. I would highly recommend Dr. Park.
What's one piece of advice would you give a prospective patient of Alice Park at Incinta Fertility Center?
She listens and explains everything, but do not hesitate to ask any questions. She will be happy to answer all your questions, and I found she was very honest.
During treatment, were you treated like a number or a human with Alice Park at Incinta Fertility Center?
Dr. Park was excellent. She explained everything in great detail, and I had several conversations with her throughout the treatment and FET.
Describe the protocols Alice Park used in your cycles at Incinta Fertility Center and their degree of success.
I had 4 failed FET at another clinic, and we did not know why. All the testing done had a "normal" or "negative" result. We talked about the different ways of preparing before the FET, and we agreed on doing the longest treatment that consisted on taking Lupron and other medications for three months before the transfer. After the FET, we found out that I was pregnant with twins.
Describe your experience with your nurse at Incinta Fertility Center. (Assigned nurse: Diane Blackwood)
Diane, IVF Clinical Coordinator, was assigned to us and she has been very supportive. She has provided important information at every stage of the process, and answers all my questions in a timely manner.
Describe your experience with Incinta Fertility Center.
First, Incinta Fertility Center is located in a beautiful area in Torrance, and the main lobby looks very chic and new. Most importantly, the rooms are clean and comfortable for the FET and ultrasounds. Overall, the staff is very kind and they will answer any questions you might have.
In my case, at the beginning, my interaction with the team was a little bit confusing. I was surprised by the lack information given to me when I needed to confirm if Incinta could duplicate the freezing or unfreezing protocol for my existing embryos. In addition, they did not provide much information about the process of transferring the embryos from one facility to Incinta. I asked several times about the process, and some emails were ignored. This situation made me a little bit nervous and I wondered if I made the right decision of switching fertility centers, but, after we transferred the embryos, everything went smoothly.
Lastly, please note that they rely heavily on emails, and answer them very quickly. Usually if you call, they are not available or someone might call you later.
Describe the costs associated with your care under Alice Park at Incinta Fertility Center.
FET price, all meds before and for the FET, and blood tests and ultrasounds when pregnancy was confirmed.
Describe Alice Park's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Incinta Fertility Center.
Dr. Park recommended to transfer only one embryo. In the other clinic I went previously, the fertility doctor will always transfer two embryos, so we asked Dr. Park if we could transfer two. She agreed, so we are pregnant with fraternal twins which is perfect for us. I saw the interview of a fertility doctor after my FET who said that transferring one embryo actually increases the chances to get pregnant due to the lack of competition of resources in utero. I never had this discussion with Dr. Park. We assumed that transferring two embryos like the other doctor did would increase the chances of getting pregnant.
What specific things went wrong at Incinta Fertility Center?
Provided conflicting information
Describe the specific things that went wrong at Incinta Fertility Center.
I had some unnecessary confusion when providing my existing embryo protocols to Incinta, and lack of important information about the logistics of transferring the embryos.
Dr.Lin was very friendly and have a great sense of humor...For every appt I see him, he's always busy but do takes time to answer my questions...smiles and sings while performing ultrasounds for me...prescbribed wiht Gonal F + menopur, Lupron i didnt find any discomfortable or symptoms by using these medications...highly suggest single embyro transfer to avoid pregnancy risks
[At Incinta Fertility Center] my case coordinator Crystal even answer my question after working hours...All the staff of his professional team are very nice, smiling face all the time, no attitudes, who also encourage me thru every steps of the fertility treatment...Clinics accepts patients from all over the world...atmosphere in the clinic is very beautiful, new, and comfortable to me
How was your experience with James P. Lin (OB/GYN) at Incinta Fertility Center?
Dr.Lin is very knowledgable and made us think our case is easy peasy. He smiles and sings while performing ultrasounds for me. I got his cell phone # when consulted in other clinic, he does reply me whenever i have questions, even after working hours. He's a doctor who goes 4 clinic weekly. He's very busy but he does prescribe protocol on time.
What's one piece of advice would you give a prospective patient of James P. Lin (OB/GYN) at Incinta Fertility Center?
Be patience and trust doctors protocol.
During treatment, were you treated like a number or a human with James P. Lin (OB/GYN) at Incinta Fertility Center?
Dr.Lin was very friendly and have a great sense of humor, i had read so many reviews about him on IQ, yelp, google before i chose him. Luckily I made a good decision. For every appt I see him, he's always busy but do takes time to answer my questions. He is very knowledgable and made us think our case is easy peasy. He smiles and sings while performing ultrasounds for me. I got his cell phone # when consulted in other clinic, he does reply me whenever i have questions. All the staff of his professional team are very nice, smiling face all the time, no attitudes, who also encourage me thru every steps of the fertility treatment. my case coordinator Crystal even answer my question after working hours, which i felt shes very caring about her patience and not treating me as numbers.
Describe the protocols James P. Lin (OB/GYN) used in your cycles at Incinta Fertility Center and their degree of success.
I was prescbribed wiht Gonal F + menopur, Lupron i didnt find any discomfortable or symptoms by using these medications.
Describe your experience with your nurse at Incinta Fertility Center. (Assigned nurse: CRYSTAL AND DIANA)
First, i was referral to Diana by a friend who undergoes treatment at incinta. Diana was very friendly and patiently introduce me the features and service that incinta provides. after the walk tru of the clinic, me and husband had confirmed this will be the our place for the journey!
Later i was assigned to the care coordinator Crystal, she is always very energenic, passion about her job. She always encourage me thru every step of the treatment, telling me not to afraid and dream will come true. She even replies my text msgs after working hours. I felt like shes treating me more as a friend than patient. i am very lucky to have her to be my care coordinator.
Describe your experience with Incinta Fertility Center.
Clinics accepts patients from all over the world. sometimes i have to wait a bit longer to see doctor but its alright. they have coffee/water in the waiting area. The atmosphere in the clinic is very beautiful, new, and comfortable to me. all the medical equipment are very new and clean. my husband said "cant even find a piece of dust" if comparing to other clinics.
Describe the costs associated with your care under James P. Lin (OB/GYN) at Incinta Fertility Center.
30k+
Describe James P. Lin (OB/GYN)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Incinta Fertility Center.
Dr.Lin highly suggest single embyro transfer to avoid pregnancy risks.